General terms and conditions – January 2019

Please make sure you know about the plants before you order. For the majority of plants offered the best shipping time is September – November (autumn/fall in Germany). Lithops do a panic grow in a dark box during long travel in spring.

Ordering

Cancelling an order

We usually start working on an order the day after we get it. Once we have started to dig out plants, an order can no longer be cancelled. So please make sure if you have ordered by mistake to cancel your order the same day you sent it off.

Shipping to countries outside the EU

Please inform yourself about the exemption limits, fees and taxes on import. The digital shipping data (addresses, email of recipient, content description, value of goods) will be transferred to Deutsche Post (and the customs). On the box/consignment is the customs declaration label (CN22 or CN23) and the detailed commercial invoice for the customs.

Phytosanitary certificate for the import/customs

A phytosanitary certificate can be requested if required. The plant inspection takes place on Tuesdays. After receipt of the document (by letter) the consignment can be sent.

Only seeds shipping to following countries

Argentina, Bolivia, Brazil, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Iran, Malaysia, Nicaragua, Philippines, Réunion, South Africa, Sri Lanka, Thailand, Uruguay, Venezuela, and Viet Nam

No shipping to following countries

Belarus, Indonesia, Liechtenstein, Russian Federation, Turkey, and United Arab Emirates