General terms and conditions – July 2022

Please make sure you know about the plants before you order. For the majority of plants offered the best shipping time is September – November (autumn/fall in Germany). Lithops do a panic grow in a dark box during long travel in spring.

Ordering

• Only available plants are listed in the online shop.
• Minimum order value: € 20
• Free shipping from
  € 50 value of goods Germany
  € 100 value of goods European Union
  € 200 value of goods other countries
• Discount (except special offers)
  5% from € 100 value of goods
  10% from € 500 value of goods
  15% from € 5,000 value of goods
• Multipart orders (3 and more orders received in short time) will be cancelled. Combining orders need time.
• Plants are delivered without pots and substrate.
• All prices plus postage (depends on weight and country)
• Complaints within 8 days after receipt. Plants are excluded from revocation.
• Payment options (We do not accept cheques.)
  A paper invoice will be in the box or in a separate envelope. We hold the right to ask for payment in advance.

Cancelling an order

We usually start working on an order the day after we get it. Once we have started to dig out plants, an order can no longer be cancelled. So please make sure if you have ordered by mistake to cancel your order the same day you sent it off.

Shipping to countries outside the EU

Please inform yourself about the exemption limits, fees and taxes on import. The digital shipping data (addresses, content description, value of goods) will be transferred to Deutsche Post. On the box/consignment is the customs declaration label (CN22) and the detailed commercial invoice for the customs.

• Payment must be done in advance within one week if requested by email.
• We only ship with tracking number.
• No liability/compensation if confiscated by customs or lost by postal service.
• In most countries a phytosanitary certificate is required for the import.

Phytosanitary certificate for the import/customs

A phytosanitary certificate (€ 30 fee) can be requested if required. The plant inspection takes place on Tuesdays. After receipt of the document by letter (after about 10 days) the consignment can be sent.

• Japan: A phytosanitary certificate is required.
• South Korea: If the buyer applies to the quarantine office for a pre-inquiry for up to 10 plants, they can be imported without an attached phyto cert.
  With a phytosanitary certificate (€ 30 fee) more than 10 plants can be posted to Korea. Parcels can weight up to 20 kg.
• USA: We need in advance the USDA import permit (with the address label in color) to get/request the phytosanitary certificate.